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Welcome to UK Pool Essentials (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website ukpoolessentials.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers seeking premium HVAC and pool equipment, including heat pumps, condensate pumps, and pool cleaning systems. By using our site, you confirm you are at least 18 years old and accessing from a region we service (excluding certain Asian countries and remote locations).

1.2 Intellectual Property Rights

All content on this website, including product descriptions, images, and logos, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We specialise in professional-grade HVAC and pool equipment from leading brands including Daikin, Mitsubishi, Fujitsu, and Hydro-Pro. While we strive for accuracy, product specifications may occasionally change without notice. Please verify technical requirements before purchase.

2.2 Professional Installation Advisory

Complex HVAC equipment (e.g., heat pumps, LTB Water Cooled units) requires professional installation. Improper installation may void warranties and make products ineligible for return.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You will receive an order confirmation email. We reserve the right to refuse or cancel orders for any reason, including suspected fraud or product unavailability.

3.2 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. Payment is processed at checkout. You confirm the payment method is yours or you have authorisation to use it.

3.3 Pricing and Taxes

All prices are in GBP and inclusive of VAT where applicable. Shipping costs (£12.95 for standard) apply unless order exceeds £50 (free shipping). You are responsible for any customs duties or import taxes.

4. Shipping and Delivery

4.1 Shipping Options

  • Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
  • Free Shipping (Orders >£50): EMS, 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs, peak periods, or unforeseen circumstances.

4.2 Delivery Issues

If your order is delayed or appears damaged upon delivery, contact us immediately at [email protected] with your order number and details.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

  • Product is unused, in original packaging with all accessories/manuals
  • Proof of purchase is provided
  • The item isn’t in our non-returnable list below

5.2 Non-Returnable Items

For safety/hygiene reasons, these cannot be returned unless faulty:

  • Opened/used Automatic Pool Cleaning systems
  • LTB Water Cooled units (due to installation requirements)
  • Digital Thermostats with removed protective films
  • Any installed or modified product

5.3 Return Process

Email [email protected] with your order number, product details, and reason for return. Once approved, send the item to our returns address with all original packaging. Return shipping costs are your responsibility unless the return is due to our error.

5.4 Refunds

Refunds are processed within 5 business days of receiving your return. The refund amount will exclude original shipping costs (unless faulty). Exchanges will be shipped once we receive your return.

6. Warranties and Liability

6.1 Product Warranties

Manufacturer warranties apply to eligible products. Professional installation is required to maintain warranty coverage for complex HVAC equipment.

6.2 Our Liability

We are not liable for:

  • Consequential damages from product use
  • Issues arising from improper installation or maintenance
  • Events beyond our reasonable control (e.g., natural disasters)

Our total liability for any claim related to your order shall not exceed the purchase price of the product in question.

7. General Provisions

7.1 Governing Law

These terms are governed by English law. Any disputes shall be resolved in English courts.

7.2 Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance.

7.3 Contact Information

For questions about these terms:

UK Pool Essentials
72 Crosby St, Carlisle, GB CA2V 7GA
Email: [email protected]
Phone: +44 (0)XXXX XXX XXX (Mon-Fri 9:00-17:00 GMT)